Support
Help with LIFT52.
Stuck, or found something that looks wrong? Email support@lift52.com. A person reads every message, and we reply as soon as we can.
Contact us
Email support@lift52.com. It helps if you tell us:
- What you were doing, and what happened instead.
- Your device and its iOS version, for example iPhone 16 on iOS 18.
- The LIFT52 version, shown at the bottom of Settings in the app.
You can also reach us from inside the app: open Settings and choose Contact us.
In the app
Where are the settings?
Tap the gear at the top of Home, or the gear at the top right of Exercises or Progress. That opens Settings, which holds your plan (change program, redo setup, and calorie and protein targets), your weight unit, your weekly goal, reminders, usage numbers, help, and the privacy policy and terms.
How do I change between pounds and kilograms?
Open Settings and change Weight unit, or change it at the top of a workout while you log. Workouts you already saved keep the unit they were logged in.
A workout or routine is missing.
Your training is stored on your device, not on a server. It stays through app updates, but deleting LIFT52 removes it, and a new device starts empty unless it was restored from a backup of the old one. If something disappeared without either of those, email us and say what you were doing just before.
Your account and your data
Do I need an account?
No. Programs, exercise guides, routines, nutrition targets, and your workout log all work without one. An account will only be needed for Team, which is coming in an update and will use Sign in with Apple.
How do I delete my Team account?
Team is coming in an update. Once you have joined it, open Settings, choose Team profile, then Delete account. That removes your Team profile, your links to buddies and coaches, your messages, and the workouts stored with your account. The training history on your device stays. If you cannot get into the app, email us from the address you can reach and we will help.
How do I delete everything else?
Without Team, your training, body details, and weigh-ins stay on your device. Weigh-ins can be deleted where you log them, and nutrition data from Your plan in Settings. Deleting the app removes everything LIFT52 stored on that device.
Does LIFT52 collect anything about me?
LIFT52 counts how the app is used, such as that it was opened or that a workout was finished, so we can see how many people use it. A count does not say who you are or what you trained, and your workouts, weights, and body details are not part of it. You can turn it off in Settings with "Share usage numbers". The privacy policy lists every count.
Someone on Team is being abusive.
Report them from their page or from the message itself, and block them so they cannot reach you or invite you again. We act on reports within 24 hours. Our terms list what is not allowed.
More answers
The FAQ covers training, Team, and getting the app. The privacy policy explains what is stored and where, and the terms cover using LIFT52 and Team.